WELCOME BONUS 200%
UP TO €1500 + 200
FREE SPINS
UP TO €1500 + 200
FREE SPINS
Home → FAQ
Frequently asked questions about Bigwin-Casino
BONUS TERMS
The casino offers a 300% welcome bonus, which can reach up to €2,000, alongside 100 free spins. This bonus structure requires a wagering turnover of 35 to 45 times the bonus amount within a 30-day timeframe. Players must meet these conditions before any winnings can be withdrawn.
A minimum deposit of €10 is required to activate the welcome bonus package. While playing with the bonus funds, the maximum bet allowed is €5 per spin or round. Exceeding this bet limit can lead to the forfeiture of bonus funds and any associated winnings.
The bonus terms specify a contribution rate where slots count 100% towards wagering requirements. In contrast, table games and live casino games only contribute 10% to fulfilling the turnover conditions. This means players will need to wager significantly more on non-slot games.
What does Hold and Win mean on 5x3 reels?
Hold and Win is a slot feature often found on 5x3 reel setups, such as in games like The Dog House. This mechanic typically involves landing special symbols that trigger a respin feature. During these respins, only the special symbols and blanks appear on the reels.
When special symbols land during the Hold and Win feature, they often lock in place, and the player receives additional respins. The goal is to fill the reels with these symbols, which can represent various cash prizes or jackpot amounts. The Dog House, developed by Pragmatic Play, showcases a 5x3 layout with 20 paylines.
The volatility of slots like The Dog House is listed as high, meaning wins may be less frequent but potentially larger. The theoretical RTP for The Dog House is 96.51%, indicating the long-term return to players. The maximum win potential in this game is stated as up to 6750 times the stake.
How many steps are in the registration process?
The registration process at Bigwin-Casino is designed for efficiency, aiming to get players started quickly. The initial steps involve providing basic personal information to create an account. Following this, identity verification is a crucial step to ensure account security and compliance.
To complete the KYC (Know Your Customer) process, players need to submit identification documents and proof of address. The proof of address document should be no older than 3 months. This verification typically takes between 24 to 48 hours to be processed and approved.
Successful completion of KYC is essential for accessing all casino features, including withdrawals. This procedure is standard across many online platforms to prevent fraud and comply with regulatory requirements. Once verified, players can fully enjoy the gaming options available.
How do I cancel a bonus before wagering?
Players have the option to cancel a bonus before commencing any wagering, provided no bets have been placed with bonus funds. This action will forfeit any bonus money and associated winnings accrued from it. It is important to check the terms and conditions for specific instructions.
If a player wishes to cancel a bonus, they should navigate to their account section or contact customer support. The casino's policy typically allows for cancellation if the bonus has not yet been used in gameplay. This contrasts with some platforms where cancellation might incur penalties.
Cancelling a bonus means any deposit made to claim it may also be subject to specific casino rules regarding withdrawal. For instance, if a deposit was tied to a bonus that is now cancelled, the deposit itself might become non-withdrawable until wagering is met on the original deposit amount, if applicable.
How does Live Blackjack differ from RNG Blackjack?
Live Blackjack offers a real-time gaming experience with human dealers, streamed directly to the player's device. This creates an atmosphere closer to a physical casino, with social interaction through chat features. In contrast, RNG (Random Number Generator) Blackjack uses algorithms to determine outcomes.
The pace of Live Blackjack can be slower due to the dealer and other players participating in the same round, whereas RNG Blackjack games are typically much faster. Bets in Live Blackjack are placed within a specific time limit set by the dealer. The minimum deposit for methods like Binance Pay is €20.
While both versions of Blackjack have the same objective and basic rules, the player experience is significantly different. RNG Blackjack provides instant results and greater control over the game's speed. Live dealer games, however, are preferred by many for their authenticity and interactive elements.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Why does an open KYC check delay withdrawal?
An open KYC check delays withdrawals because the casino cannot fully verify the player's identity and the legitimacy of the funds being requested. This verification process is a regulatory requirement designed to prevent fraud, money laundering, and ensure compliance with licensing obligations.
During the KYC process, documents like a valid ID and a recent proof of address (max. 3 months old) are scrutinized. This review typically takes between 24 to 48 hours to complete. Until this check is successfully passed, withdrawals are placed on hold to prevent unauthorized transactions.
The casino must adhere to strict anti-money laundering (AML) regulations. Holding withdrawals until KYC is complete ensures that funds are released only to the verified account holder, thus protecting both the player and the casino from illicit activities. This contrasts with immediate withdrawals sometimes offered on less regulated platforms.
Is 2 GB RAM enough for live tables?
Live tables demand sufficient resources, with Bigwin-Casino's app requiring at least 2 GB of RAM for both Android and iOS devices. This specification ensures a stable connection and smooth gameplay, which is critical for real-time interactions. Players with devices below this threshold may experience performance issues or disconnections during live dealer sessions.
Compared to the approximately 45 MB size for the Android app (version 8.0+), the iOS version is slightly larger at around 60 MB (version 13+), indicating potential differences in resource optimization. Ensuring your device meets the 2 GB RAM requirement is paramount for an uninterrupted live gaming experience, especially when compared to lower-spec requirements for standard casino games.
This minimum RAM requirement is significantly higher than what might be needed for basic slot games, highlighting the increased processing power necessary for streaming live video feeds and managing player interactions simultaneously. Failing to meet this 2 GB benchmark could lead to stuttering video, delayed responses, or even game crashes, impacting the overall enjoyment and potentially leading to missed betting opportunities.
How long does KYC verification take after registration?
KYC verification at Bigwin-Casino typically takes between 24 to 48 hours to complete after submission of necessary documents. This process involves submitting identification such as a passport or ID card, along with proof of address, like a utility bill not older than 3 months. Timely submission of these documents is crucial for a swift verification.
While the KYC process ensures account security and compliance, it differs from instant deposit methods like CashLib or Neosurf, which are processed immediately. The 24-48 hour timeframe is a standard industry practice aimed at thoroughly checking player identities to prevent fraud. This is a necessary step before withdrawals can be fully processed, unlike the instant deposit functionalities.
Players should be aware that the verification period is a fixed timeframe, meaning funds deposited during this time are accessible but withdrawals are pending until KYC is cleared. This contrasts with the instant deposit limits of €10 to €1,000 offered by prepaid options like CashLib and Neosurf, which do not involve this verification delay for initial transactions.
Why does Android warn about APK installation?
Android devices often display a warning when installing APK files directly from sources other than the official Google Play Store, including the Bigwin-Casino app. This is a standard security feature designed to protect users from potentially malicious software, as APKs downloaded from unverified sources can pose a risk. Players need to consciously enable installation from unknown sources to proceed.
The Bigwin-Casino app is designed for Android 8.0 and above, with a file size of approximately 45 MB. This warning is not specific to Bigwin-Casino but a general Android security protocol. Users must navigate to their device's security settings to grant permission for installation, a step that is not required for apps downloaded via the Google Play Store.
This caution is in place to safeguard against malware, and while Bigwin-Casino's APK is legitimate, the system cannot differentiate without explicit user consent. Ensuring that the device meets the minimum Android 8.0 requirement and has sufficient storage for the 45 MB file is also part of the installation prerequisites, alongside the security setting adjustment.
Why is the credit card slower than Trustly?
Credit card transactions, while widely accepted, often involve more complex processing chains that can lead to longer clearing times compared to direct bank transfer services like Trustly. This is due to intermediary financial institutions and fraud checks inherent in credit card processing. The exact timeframe for credit card deposits and withdrawals is not detailed, but is generally understood to be slower.
Payment methods such as CashLib and Neosurf offer instant deposits with limits ranging from €10 to €1,000, and notably do not support withdrawals. Trustly, on the other hand, facilitates direct bank transfers, which, while typically faster than credit cards for withdrawals, are still subject to bank processing times. The difference lies in the number of parties involved in the transaction.
For players prioritizing speed, particularly for withdrawals, services like Trustly often prove more efficient than traditional credit card payments, even though they also rely on banking infrastructure. The absence of withdrawal functionality for prepaid methods like CashLib and Neosurf means players must use alternative methods for cashing out winnings, which can introduce further delays depending on the chosen option.
What house edge does the Banker bet have?
The Banker bet in Baccarat, a popular table game, typically carries a low house edge, often around 1.06%. This makes it an attractive option for players seeking statistically favourable odds compared to other betting options. This figure is a key consideration for players aiming to maximize their potential returns over time.
While specific game variations can slightly alter this figure, the Banker bet's advantage is generally lower than the Player bet, which averages a house edge of approximately 1.24%. This makes the Banker bet a statistically superior choice for players focused on minimizing the casino's inherent advantage in the long run.
In contrast to slot games, where the RTP (Return to Player) for Money Train 3 is 96.10% with high volatility, table games like Baccarat offer a more consistent and predictable statistical advantage. The 1.06% house edge on the Banker bet ensures that, over a vast number of hands, the casino expects to retain approximately 1.06% of all wagers placed on this bet.
Why does KYC reject documents older than 3 months?
KYC procedures require documents not older than 3 months to verify the player's current residential address. This is a standard regulatory requirement to prevent fraud and money laundering. An outdated address proof could indicate a change in circumstances not reflected in official records. The verification process typically takes 24-48 hours to complete.
The need for recent documentation is also linked to anti-money laundering regulations, which mandate that financial institutions verify customer identity and address periodically. Using documents no older than 3 months ensures the information is current and reliable for compliance purposes. This standard is common across many regulated online casinos, not just this one.
Players must provide a valid ID and a proof of address, such as a utility bill or bank statement, dated within the last three months. Submitting older documents will likely lead to rejection, causing delays in account verification and potentially hindering access to services. Therefore, ensuring document freshness is crucial for a smooth KYC process.
How do I deposit with CashtoCode without a bank account?
CashtoCode offers a way to deposit funds without directly linking a bank account, focusing on prepaid vouchers. Players purchase a CashtoCode voucher from a physical retail outlet, which contains a unique code. This code is then entered on the casino's deposit page to credit the account, effectively using cash for an online transaction.
This method provides an alternative for players who prefer not to share bank details online or who do not have a traditional bank account. The process is designed for simplicity and security, ensuring that personal financial information is not transmitted to the casino. The minimum deposit for crypto options like Bitcoin and Litecoin starts at 20 EUR.
Other methods like Bitcoin (BTC) and Litecoin (LTC) are available, offering deposits from 20 EUR with no fees, aside from network charges. These crypto options also process withdrawals within 0-24 hours.
How much storage space does the Android app use?
The dedicated Android application requires approximately 45 MB of storage space on a device. This size is relatively modest, making it feasible for installation even on devices with limited internal memory. The app is designed to run smoothly on Android operating systems version 8.0 and newer.
For optimal performance, it is recommended that devices have at least 2 GB of RAM to ensure the app operates without lag or crashes. This is a common requirement for many modern mobile applications, especially those involving graphics-intensive games. The iOS version of the app is slightly larger, requiring around 60 MB.
Players opting for the mobile app can enjoy a streamlined gaming experience optimized for handheld devices. While the specific app size is 45 MB for Android, the overall user experience is enhanced by dedicated software. This is in contrast to accessing the casino via a mobile browser, which uses no dedicated storage but may consume more temporary data.
Which video poker variant reaches over 99 percent RTP?
Therefore, it is not possible to identify which video poker variant, if any, reaches over 99 percent RTP based on the given figures. The focus is primarily on slot games and their characteristics.
The available data details specific slot game metrics, such as the RTP of Big Bad Wolf Megaways at 96.05% and its high volatility. This contrasts with the lack of information on table games or video poker. RTP is a theoretical long-run average over hundreds of thousands of spins, never a forecast for one session.
For players interested in RTP figures beyond slots, it would be necessary to consult other sources or the specific game information provided by the casino platform. The current information highlights a significant disparity in the detail provided for different game categories. The wagering contribution for table games and live casino is also low at 10%.
What is the wager for the 300% bonus?
The wager for the 300% welcome bonus up to €2,000 plus 100 free spins is between x35 and x45. This means players must bet the bonus amount multiplied by either 35 or 45 times before they can withdraw any winnings. The bonus must be used within 30 days of receipt.
To put this into context, if a player receives the maximum €2,000 bonus, they would need to wager between €70,000 (x35) and €90,000 (x45) to meet the requirements. This is a substantial amount of turnover, and the exact wagering multiplier can vary. The contribution of different game types to wagering also plays a crucial role.
Slots contribute 100% towards the wagering requirement, making them the most efficient way to clear the bonus. However, table games and live casino games only contribute 10%, meaning players would need to bet significantly more on these games to achieve the same progress. A maximum bet of €5 is imposed while playing with the bonus funds.
Contact
Live - online chat
Banking
Providers
bigwin casino 2025